DNS system is back to normal!

[TociTox]

Quick check for: http://www.TociToxNetwork.net (http)
Date City Country Time (s) Result
October 1, 2008 12:13:08 San Francisco United States 0.509 Ok
October 1, 2008 12:13:09 Chicago United States 0.109 Ok
October 1, 2008 12:13:10 New York United States 0.129 Ok
October 1, 2008 12:13:10 London United Kingdom 11.451 Failed

C:\Documents and Settings\Administrator>ping http://www.tocitoxnetwork.net
Ping request could not find host http://www.tocitoxnetwork.net. Please check the name a
nd try again.

C:\Documents and Settings\Administrator>

Well I still have issues...i`ve just transfered my domain from another user of namecheap.

[RichardK]

Yesterday, during the outage, I selected the 'Transfer DNS to webhost' and transferred the nameservers to an external provider (I had been intending to do this anyway, but the outage forced me to do it earlier than expected). Very quickly I could access the site from my machine and I began to see visitors again. But over 24hrs later, some people are still having problems. For example, using just-ping.com, the domain name resolves correctly for 32 out of 34 locations. It is all very frustrating as we were featured in an important article today and still some people cannot reach us.

Is there any way that namecheap can expidite the propagation to the external provider? Or is there anything that could have gone wrong with the propogation due to yesterday's problems? Or is it just a case of waiting for the propagation to complete?

Thanks,

Jamie

Our DNS updates are submitted in realtime. If you're using external dns we have nothing to do with wether or not your site resolves. All dns records are handled at the central registry which is verisign. The only thing we do as your registrar is submit the request to them to update in their records. This works the same wether you do it with us, Godaddy or any other registrar. That being said, like everyone else, this is just a matter of propogation that takes time, wether using our dns or outside dns, our registrar or another registrar. Each individual will experience different propogation periods due to their individual ISP's and there caching methods and time intervals between them.

[Snookieboy]

When is the button for transferring back to the primary DNS going to show in control panel?

Cheers.

[gertibaldi]

One of my domains are still not available all over the world it seems.
I do get emails that the site returs : 400:Bad Request

Does this still has something to do with the DNS settings ??

Regards,
Gert

[IlyaP]

One of my domains are still not available all over the world it seems.
I do get emails that the site returs : 400:Bad Request

Does this still has something to do with the DNS settings ??

Regards,
Gert

Gert,

Would you please let me know your domain so I can look into this.

Thanks,
Ilya

[gertibaldi]

One of my domains are still not available all over the world it seems.
I do get emails that the site returs : 400:Bad Request

Does this still has something to do with the DNS settings ??

Regards,
Gert

Gert,

Would you please let me know your domain so I can look into this.

Thanks,
Ilya

Check your PM please.

Regards,
Gert

[quad3datwork]

RichardK,

I brought this up in the original thread. I'm wondering what's namecheap.com's stand on this...

Allow customers the ability to specify both namecheap's and third-party's DNS servers.

There is no 100% guarantee that similiar incident won't happen again. I'd like the idea of TTL timing out on namecheap's DNS servers and hitting other ones.

Is there a reason for namecheap not doing this? Thanks.

[dawithers]

For those of you currently using our back up dns system, we ask that you remain there for a day or two. We are now adding the "switch back to our Primary dns" option to your control panel so you'll easily be able to switch back. Both dns systems are working fine so you should not be concerened about being on either.

When is the button for transferring back to the primary DNS going to show in control panel?

I too am wondering this. You said to stay on backup DNS for a day or two and it has been a few days now without so much as the option to switch back if we even wanted.

Thanks.

[dawithers]

I just had a discussion with a live support rep. and she told me that there was no NEED to switch back to the primary DNS from the backup and that the two are the same:

actually, there is no need to switch back to them, as both are our default nameservers and support the same options

Either this is false, or you guys took away the Advanced Records options (Redirect 301, NS, AAAA) for no reason when we switched to backup.

It is my impression that the primary DNS failed and when we switched to backup, we switched to DNS servers that did not provide all of the options that the primary ones do. And therefore our advanced records were no longer available on the backup DNS. And because of this, we would need to switch back to primary eventually. And that is why you are in the process of making this link available to those who are still on backup DNS.

Could you please clear this up?

[RichardK]

Hello Guys,


We added the ability to switch back to our primary dns. If you are on the backup system you can log into your account and select the domain and then select "switch to new dns" from the left menu. This will automatically carry all your host record settings over to the new dns. Please keep in mind there will be a propogation period as usual here.